FCRA Helpdesk is now actively supporting to resolve FCRA related queries that NPOs face under following categories:
- Annual return FC 4 or Penalty related issues
- Awaited status of a current or a pending application
- FC3A Registration or FC3B Prior permission of FC2 Foreign Hospitality and related clarification issues
- FC3C Renewal or FC6A 6B 6C 6D 6E Change of details and related clarification issues
- Login issues or forgot user id or email id or password
- Others
Basically system allows you to generate a Enquiry Ticket. For this you need to follow following steps:
- Register on https://helpdesk.fcraonline.gov.in, by providing your e-mail or mobile number (please note this registration is different from normal user id that you use for accessing FCRA Online Portal, particularly for filing various FC returns.
- Login using OTP.
- After logging in on the website, update your profile by entering some mandatory fields like (Name, Mobile number or email id, whichever is not available on your profile). You will need to verify once again by entering second OTP.
- After this you can enter your complaint in the allotted field.
- After successful registration of your enquiry, a unique Ticket No. is generated, which you can follow to have the query resolved.
In case you face any difficulties, write a mail at “support-fcra@gov.in” or through telephone number 011-23077501 and 011-23077505.
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Socio Research & Reform Foundation (NGO)
512 A, Deepshikha, 8 Rajendra Place,
New Delhi – 110008
I have been sending on behalf of an NGO whose FCRA renewal is delayed for a long time. Every time we send a mail to the support-FCRA explaining the details, they allot a ticket No. and within a few hours they send a mail saying that the issue raised by us has been resolved. If the email sent by us was referred by support section people to the section in FCRA which has to handle that issue, immediately they send a mail to the applicant saying it is resolved, as far as they are concerned. We have been sending mails every week to the support desk, but till now the renewal order has not come. There should be system to tell us about the progress of the case and resolved message should be sent only after the issue is actually resolved by the concerned section.
Dear Mr S Siva
Thanks for bringing up the ground situation to us.
Team SRRF